Privacy Policy

To provide you with our platform, we collect various categories of information:

Identity and contact details: First name, last name, email address, phone number, date of birth, and home address that you provide during registration.

Usage data: Information about how you interact with the platform, login times, clicks, and preferred settings.

Device data: IP address, browser type, operating system, and unique device identifiers.

Transaction data: History of your deposits and withdrawals, payment methods used (in compliance with financial data security standards).

Support communication: Content of messages you send to our customer service.

We base the processing of your data on several legal grounds. These include the fulfillment of a contract (to allow you to use the platform), legitimate interests (for fraud prevention and system improvement), your explicit consent (for specific marketing purposes), as well as legal obligations (retention periods and regulatory requirements in Germany).

The information collected is primarily used for the following purposes:

To manage your account and for authentication during login.

To ensure platform security and to prevent misuse or fraudulent activities.

To provide efficient customer support and process your inquiries.

To analyze trends in order to optimize the technical performance of the platform.

To send updates, administrative notifications, and (if consented to) marketing information.

We store your personal data only for as long as is necessary for the fulfillment of the purposes stated in this policy or as required by law. If your account is closed, we will securely delete or anonymize your data, unless tax or legal documentation obligations require longer retention.

Your data will not be sold to unauthorized third parties. Disclosure will only be made to selected payment processors, IT service providers, and identity verification services acting as data processors. These partners are contractually bound to strict confidentiality and security standards. In case of official requests, we may be obliged to disclose data to law enforcement or supervisory authorities.

Should data be processed outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place. This is typically done by applying standard contractual clauses or other legally recognized mechanisms to ensure a level of data protection that complies with standards in Germany.

Spinmama implements industry-standard technical and organizational measures to prevent unauthorized access, loss, or destruction of data. This includes encryption technologies, firewalls, and access controls. However, despite the utmost care, absolute data security cannot be guaranteed during transmission over the internet.

You have the right to access information about the data we store. Furthermore, you can request the correction of inaccurate information and the deletion or restriction of processing, provided no legal obligations prevent it. You have the right to object to data processing at any time and, where applicable, to assert the right to data portability.

If you have questions about this policy or wish to exercise your rights, please contact us. Inquiries can be directed to our responsible data protection officer at: [email protected].

We may adjust this privacy policy as needed. The updated version takes effect upon publication on the platform. Please check this page regularly to stay informed about our privacy practices.